Returns and Returns

Conditions and right of withdrawal

All purchases on the website are subject to the provisions of Legislative Decree 206/05, dictated on the subject of distance contracts.
According to what is expressed in the community legislation on the Right of Withdrawal, MI79 SrlS provides that this right can be exercised only by natural persons (consumers) while it cannot be exercised by legal entities and natural persons acting for purposes related to a commercial activity.

In all cases in which it is possible to apply the right of withdrawal, the consumer has the right to withdraw from the contract within 14 working days of receipt of the goods, returning the goods subject to the withdrawal to MoodS Milano, which will be required to reimburse the price of the returned goods, excluding shipping costs of €8.50 each way .

The right of withdrawal does not apply to products damaged by the consumer, used by the consumer, or with any defect or state different from the photos of the purchased item .

The right of withdrawal is recognized by MI79 SrlS upon communication expressing the consumer's desire to withdraw. To make the return experience as easy and simple as possible, telephone communications are accepted within 7 days of the purchase date. However, if a response has not been received, we invite the customer to express this wish by registered mail with return receipt within 14 working days of receiving the goods. Any other form of contact, which has not received a response, will therefore not be considered suitable for the legal purposes of the return request.

The registered letter must be addressed to:
MoodS Milan - Via Cesare Cesariano, 6 - 20154 MILAN
The registered letter must contain the following data and documents:

  • declaration of intent to implement the right of withdrawal;
  • in case of partial withdrawal, explicitly indicate the items being returned;
  • the bank details of the current account to which you wish the refund to be made by MI79 SrlS ..
The shipment of returned products to MI79 SrlS is the responsibility of the Customer and requires that the products be placed in the original wrapping or packaging. MI79 SrlS reserves the right to refuse returned goods if they have not arrived in the original packaging.
The goods must be sent carriage paid, within a maximum of 10 days from acceptance of the return request, to the following address: MoodS Milano - Via Cesare Cesariano, 6 - 20154 MILANO.